Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will make the experience more enjoyable for both you and your animal.

Our Pet Care Philosophy

We are pleased to serve pet owners in Columbia and the surrounding areas. We are committed to providing cutting-edge veterinary care to you and your animal with care and compassion.

We are passionate about preventing illness, educating clients, and providing comprehensive emergency and rehabilitative care to Columbia pets.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  Please call during regular business hours when possible for an appointment. Even though walk-ins are welcomed, our policy is to accept patients in the following order: Emergencies, appointments, and then walk-ins

  In the event that your pet does need emergency care during our regular business hours, please contact us right away.

  Request Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, and reptiles (excluding snakes).

  We also see horses and farm animals, such as cattle, goats, sheep, alpacas, and pigs.

  Large Animal Services

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

  For further diagnostics or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  An emergency fee will be charged in addition to regular fees. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further diagnostics or surgery are needed, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.